1. Who Handles Shipping?

We take full responsibility for shipping and delivery of all orders.

❗ Vendors do not ship products. All items are picked, packed, and shipped by TheDistriHub’s logistics team to maintain consistency and customer satisfaction.

2. Where We Deliver

We currently deliver to:

• All 36 states in Nigeria

• All Emirates within the UAE

We’re continuously expanding to serve more regions across both countries.

3. Shipping Timeline

Once your order is confirmed and payment is verified:

• 📦 Processing Time: 1–2 business days

• 🚚 Nigeria Delivery: 2–5 business days

• 🚛 UAE Delivery: 1–3 business days

• 🌍 Cross-border Orders: 5–7 business days (depending on customs clearance)

4. Delivery Fees

Shipping costs are automatically calculated at checkout based on:

• Your delivery location

• Product weight and size

• Local or cross-border fulfillment

You’ll see all shipping fees before completing your order.

5. Currency & Payment

You can pay for orders in:

• Naira (₦) — if shopping from Nigeria

• AED (د.إ) — if shopping from the UAE

We support multiple secure payment methods, including card payments and transfers.

6. Order Tracking

Once your order is shipped, you will receive:

• An order confirmation email

• A tracking link or reference number

• Regular updates on your delivery status

You can also track your order by logging into your TheDistriHub account.

7. Failed Deliveries

If delivery fails due to:

• Incorrect address

• Unavailability of the recipient

• Refusal to accept the package

You may be responsible for the re-delivery fee.

8. Need Help with Shipping?

For questions or help with a shipment, contact:

📧 Email: support@thedistrihub.com
📍 Nigeria Office: [Insert Address]
📍 UAE Office: [Insert Address]

We Deliver More Than Just Orders — We Deliver Trust